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For U.S. orders purchased at oiselle.com, start your return within 30 days of delivery. Items must not have been worn, altered, or washed and must still have all tags attached. Returns that do not meet these requirements may be rejected. Items marked Final Sale are not eligible for return or exchange.

For returns, we charge a handling / shipping fee of $12. For exchanges and returns for store credit, we are happy to waive this fee. You can start a return or exchange at returns.oiselle.com.

For items purchased from outside retailers, we ask that you return to the original place of purchase so they can take care of your return according to their policies.  They are equipped to work with our wholesale team for support.

For U.S. returns, refunds are processed 10 calendar days after your return is marked as delivered to our warehouse. Your bank may take additional time to post the refund to your account.

For U.S. returns, refunds are processed 10 calendar days after your return is marked as delivered to our warehouse. Your bank may take additional time to post the refund to your account

Exchanges and store credit are processed once your return is marked as in transit. Store credit is issued as an Oiselle gift card.

Exchange processing does not mean your replacement items have shipped; you’ll receive tracking information when they’re on their way.

Please mail your return promptly and follow the mailing deadline shown in the returns portal. If you selected Instant Exchange, you must get your return in the mail within 14 days to avoid being charged.

Important: Choosing a refund includes a $12 return fee. Exchanges and store credit have no fee.

For U.S. orders, start your return or exchange at returns.oiselle.com using your order number beginning with WEB and your email address or shipping ZIP code.

Returns for a refund have a $12 handling fee. There is no handling fee for exchanges or returns for store credit.

For international returns, please contact hello@oiselle.com before mailing your items.

Our returns system only allows for returns of items from a single order at a time. There is not a way to combine returns from multiple orders as refunds are issued based on the tracking.

To start an international return, please email hello@oiselle.com with your order number and the items you’d like to return. Our team will provide return instructions before you mail your items.

You are responsible for return shipping costs and any applicable customs fees. We do not offer international exchanges at this time.

We are dedicated to designing great products that last. If you have a product that arrives damaged due to a manufacturing defect, we’ll be happy to work with you on a solution. 

We offer defective item replacements or refunds for online store credit for anything purchased on our site within the last year. Please email us at hello@oiselle.com and provide your order number and a photo of the defect. 

Please photograph your garment on a flat surface.

For eligible U.S. orders, Instant Exchange lets you request your replacement items before mailing back your return. A temporary hold is placed on your payment card to secure the exchange.

Instant Exchange deadline: You must get your return in the mail within 14 days to avoid being charged. Follow the deadline and instructions shown in the returns portal. This deadline applies only to Instant Exchanges.

Please refer to our size chart for sizing recommendations. For band and cup sports bras, please refer to the following sizing guide: How to Determine Your Sports Bra Size. 

Our size chart is designed to give general size guidelines that will result in the most comfortable fit for most people, but it does not guarantee sizing. 

We have a "Stay in the Know" button which you can use to get an email notification if an out of stock item comes back in stock. Please select your preferred color and size, and this button will come up automatically if we are currently sold out.

For the majority of our apparel, we recommend you machine wash cold and tumble dry low for best results. You can extend the life of your items by washing and drying with like materials, or line drying.

We especially recommend line drying our sports bras and rain jackets. This will keep them supportive and water resistant for an extended period of time. Bras and rain jackets have important jobs to do, so help them help you!

Wondering which performance fiber is best for you? Head to our fabrics page for an in depth look at the materials that make up our gear. 

Only full-price items are eligible for price adjustment. Orders must have been placed within two days of a promotion or sale. If you have recently ordered an item you now see on discount, please use the link below to contact us or send us an email to hello@oiselle.com and we will be happy to make the adjustment.

In your birthday month, we want to help celebrate you! To receive a discount code from us during your birthday month, you'll want to do the following: 

Setup an account with us on oiselle.com
Send us a message, using the email associated with your account, and include your birthday

Birthday Bird discounts are typically sent out within the first two weeks of the month. This one-time use discount code cannot be combined with other offers and can only be used on discount eligible items. 

If you haven’t already, you can subscribe to our newsletter here to stay up to date on upcoming sales and product launches. You’ll also receive 15% off your next order!